When do your resorts open for the winter?

We plan to kick off our opening day on Friday, December 6th. Check back as we get closer to the season for updates!

Is there a height or age requirement or limit to your activities?

There is no specific height or age requirement for lift loading, but as per the responsibility code, prior to using any lift, you must have the knowledge and ability to load, ride and unload safely. This includes the carpets.

Is childcare offered and how can I make a reservation?

Childcare is not offered at Stevens Pass. If your child is 3+, you can book a lesson at our Ski and Ride School. For more information on youth lessons, click here.

Do you allow service animals?

Service animals are allowed in our buildings and on our outdoor plaza. We do not allow animals or pets that are not service animals inside buildings.

How do I cancel or change the date of my lift ticket?

If more than seven days before your first planned day, please call or email us; If less than seven days, please call us at 970-754-0005 to allow adequate time to make this change. If you have already arrived at your resort, or if it is the day you would like to ski, please feel free to stop by any ticket window to make your changes. All lift ticket change pricing will be for the date of request regardless of when the ticket was purchased. For example: if a ticket is purchased with advanced ticket pricing and then changed inside of 7 days of the start date, the pricing will not receive advanced ticket pricing.

Do you offer an early bird "First-Tracks" Program?

Stevens Pass does not offer an early bird "First-Tracks" Program. Our lifts open daily at 9 am, join us then! For more information on lift status, click here.

Where can I view mountain cams?

To view our mountain cams, click here

Billing questions?

For all billing questions, please call 206.812.4510 or visit our Pass office on the first floor of the Granite Peaks Lodge.

What winter activities do you offer?

Night time is the right time! If you can't make it to the slopes during the day, Stevens Pass has a night experience like no other. To learn more, click here.

Is night skiing included in my pass or lift ticket?

Night skiing is included in the Epic Pass, Stevens Pass Premium Pass, and Stevens Pass Select Pass (with some restrictions). It is not included in a day lift ticket. To purchase a night skiing ticket, visit our website or the Pass Office on the first floor of the Granite Peaks Lodge. To learn more, click here.

Is a lift ticket included in my ski lesson?

Learning area lift tickets are included in Lesson, Lift, Rental Packages.

Where can lessons be reviewed and booked?

Lessons can be reviewed by calling +1.206.812.4510. To book a lesson, click here.

I am not seeing availability online, is there a waiting list we can be added to?

We do not have a waitlist. Guests make changes/cancellations to their reservations, so continue to check the website for availability.

I need to change the date of my ski school, how can I do that?

To change the date of your ski school, email spguestservice@vailresorts.com or call +1.206.812.4510.

How can I cancel my ski school?

To cancel your ski school, email SPCancelations@vailresorts.com or call +1.206.812.4510.

Do I need a reservation?

Lift tickets, rentals and lessons are inventoried products that sometimes sell out. We encourage purchasing these products in advance. Reservations are not required for skiing or riding with your Epic Pass.

I bought my pass/ticket, now what?

Passes are shipped to your home address. If you receive it in the mail, you can head straight to the lift! If you didn't receive it in the mail, head to any pass office at any of our base locations. If you have an old pass on the same account, you can reactivate the card at a ticket office. For tickets that are shipped, if purchased far enough in advance, tickets can be loaded to your previous card if you have one, or can be picked up at the ELTP (Express lift ticket pick up) line. If you need rentals, please order on line in advance or visit our rental shops.

How to check if my pass has access to specific resort?

Please go to EpicPass.com, and then to “Passes” (top left) on the Epic Pass homepage. Then click on your specific pass and scroll down to “Resort Access.” Please read carefully, as all passes provide specific access, and can have restrictions involving both resorts and active dates.

Where can Lift tickets be reviewed and purchased?

Tickets can be purchased by visiting our resort websites and selecting the dates you would like to ski. Be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets (or days) do sell out. We highly recommend purchasing lift tickets in advance.

We will mail all tickets that are ordered more than 9 days prior to arrival. Please go to any of our ticket offices, present a photo ID, where you can also pick up your ticket. Please call the Epic Pass Service Center at 970-754-0005 with any questions prior to your arrival, or contact a ticket agent via Live Chat at EpicPass.com.

What are the Passes that have access to Stevens Pass?

A variety of Passes include access to Vail Resort. Be aware that passes can have restrictions on the number of days or the dates of access. For detailed information, please go to www.EpicPass.com, go to Passes (found on the menu bar at the top of the page), and click on the specific pass you would like more information on. 

Where do I buy buddy tickets/ski with a friend tickets?

The ability to purchase discounted Buddy Tickets and Ski-With-A-Friend Tickets are included with certain passes, if purchased in the spring. If you have Buddy or SWAF tickets included with your pass, you can purchase the discounted lift tickets at www.EpicPass.com or at a ticket window. To avoid delays, we encourage you to purchase online. To purchase online, a Pass Holder must sign into “My Epic Account” (top right) at EpicPass.com, click on the “Passes” tab and navigate to the “Benefit Tickets” section. You can select the specific day and resort after you click on “Buy For A Buddy” or “Buy For A Friend.” Once purchased, the lift tickets must be picked by the Pass Holder at the Resort by displaying their pass. For more information, please go to www.EpicPass.com, Benefits (top, center) then Ski With A Friend and Buddy Tickets.

Do you offer discounts for military personnel?

Yes. There are two different options and the most economical is the Epic Military Season Passes. We provide options for Active, Retired, and Veteran military members and eligible Dependents. U.S., Canadian, and Australian personnel and their eligible dependents qualify. Military Passes require verification of current military status and verification CAN NOT be completed in the resort. For more information, please refer to this link. Please Note: Partner resort access and Buddy Tickets are NOT included with any Military Passes. Ski-With-A-Friend Tickets ARE included. For more information, please go to EpicPass.com, Need Help? (Top center) and then Military Passes. The second option is Military Lift Tickets. We offer discounted Military Lift Tickets for Active and Retired military members and eligible dependents. Guests can purchase Military Lift Tickets at the ticket window or by phone at 970-754-8245. Military Lift Tickets require verification of current military status at the ticket window or at the time of purchase by phone. Please Note: Veterans and their Dependents do NOT qualify for Military Lift Tickets. 

Do you offer professional discounts for non-Vail Resorts Ski Patrol?

Yes, we offer professional discounts for National Ski Patrol (NSP) members, along with other professional organizations, such as PSIA, CSIA, and others. NSP members can purchase one discount lift ticket per day. Discounted Tickets can be purchased at the ticket window or by calling the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449. You also can contact an agent via Live Chat at EpicPass.com. A current NSP ID must be presented at the time of purchase. 

How do I cancel or change the date of my lift ticket?

To change or cancel a lift ticket date, please call the Epic Pass Service Center at 970-754-0005. Whistler-Blackcomb guests call 800-766-0449 or go to the resort ticket window by 5 pm on the expiration date of the lift ticket. In addition, be aware that two or more day lift tickets have a range of dates of use, depending on the number of days of the ticket. For example, a two-day ticket can be used anytime within a three-day range. A three-day ticket has a five-day range of use, etc. Stop by a ticket window for more details. Also be aware that lift-ticket sales are limited this season to enhance the on-mountain guest experience, so lift tickets could sell out. We highly recommend purchasing lift tickets in advance. If a resort is not sold out, lift tickets can be purchased online or at the resort, but not by phone. For more information, please go to Snow.com, Tickets (top, center), and then scroll down to FAQs.

Is my pass or lift ticket transferable to my friend or family member?

No. Season Passes and Lift Tickets are non-transferable and they are assigned to an individual person. Anyone caught using another person’s Lift Ticket or Season Pass will be removed from the mountain and could face other additional penalties. 

What discounts are include with my pass or lift ticket?

There are many season-long discounts attached to your Season Pass. Benefits include Epic Mountain Rewards of discounts up to 20 percent on food and beverages, lodging, group lessons, and gear rentals, among other benefits. Other Season Pass benefits include discount Buddy Tickets and Ski-With-A-Friend Tickets, and Summer Access. For more information, please go to EpicPass.com, Benefits (top, left) then View All Benefits.
All Epic Day passes include season-long Epic Mountain Rewards discounts. Other benefits and access are determined by the type of Epic Day Pass purchased. For more information, please refer to this link. https://www.epicpass.com/passes/epic-day-pass.aspx Please Note: Epic Day Passes do NOT include Buddy Tickets, Ski-With-A-Friend tickets, or Summer Lift Access.
For discounts and benefits attached to Whistler Blackcomb Passes, please refer HERE 
Lift ticket benefits include the ability to change the date and also refund all unused days.

Can I buy lunch with my pass?

Yes! You just need to make sure you have resort charge set up. Learn more on how to set up resort charge here 

Do I get my Epic Mountain Rewards at your restaurants?

For the most part - absolutely! All of our cafeteria style restaurants on mountain offer the EMR discount (20%!) on food. Alcohol is excluded at all locations and there is limited participation among our fine dining and full service restaurants. Be sure to look HERE to see everywhere you can use this awesome pass holder discount

Do I need a reservation to have lunch on mountain?

No! No reservations required to enjoy our convenient on-mountain cafeterias this year. Just ride until you're hungry, and then pop in.

I want to have lunch with a big group, is it okay if I save a bunch of tables?

It depends, but we, and a lot of the other guests on the mountain, would really prefer you do not save tables so that those who are looking to sit can find a place to enjoy their lunch. If you want to eat with a big group all together, we recommend trying before noon or after 1:30 PM.

Last year you told me I had to leave after 45 minutes, is that still true?

To allow everyone to enjoy our food and warmth, we ask that you be respectful to others with the length of your visit

When is the best time to eat lunch?

We open for lunch at 10:30/11am depending the location and recommend eating early to get back out for mid day turns when all others are eating at noon.

Where can I get my skis or board tuned?

Rentals and tuning can be found at the Stevens Pass Rental Center on the first floor of the The Creek Lodge!

How do I get to the resort?

For directions to Stevens Pass and parking information, please click here.

Does the resort offer lockers? Do I need to purchase in advance? How much is a locker pass for the season?

Yes, lockers are available for a fee on the first floors of the Granite Peaks Lodge and The Creek Lodge. They are available on a first-come-first-serve basis. Payment is credit card only and is accepted at the kiosks next to the lockers. For more information, please click here.

Where can I park? How much does it cost?

Free parking is available in all nine of our lots. We offer limited ADA, electric vehicle, and overnight RV lot parking. For more information, click here.

What time do I need to arrive for ski school?

Please check-in at least 30 minutes before the start of your group lesson. For more tips and information, check out our Know Before You Go page.

Where to meet for Ski school?

For private lessons, meet at the private lesson office in the Pacific Crest Lodge. For adult group Lessons, meet at the tree island across from the Granite Peaks Lodge. For youth group lessons, meet at the Ski and Ride School building on the side facing the Daisy Chairlift. For seasonal and specialty lessons, meet at the Ski and Ride School on the side facing the Granite Peaks Lodge.

What transportation options exist from the airport?

Stevens Pass does not provide transportation from the airport.

What is the weather like when I arrive?

For the latest snow and weather conditions, click here

For the latest snow and weather conditions, click here

Where are the ticket window locations?

Our ticket windows are located on the South side of the Granite Peaks Lodge and are accessible from outside on the plaza.

How do I activate the card I have?

When purchasing online, you can select "have a card" while logged into your epicpass.com account, select pass number of the card you have to continue to use the card you have in your possession.

I never got my pass in the mail. Can I still go skiing?

Absolutely. All Season Passes provide access as determined by that particular pass, even if you don’t have the physical pass in hand. Please go to any Vail Resorts ticket office, present a photo ID, and a new pass will be issued. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guests call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.

Where do I pick up my pass?

Please go to any Vail Resorts ticket office, present a photo ID, and you’ll be able to pick up your pass. If time permits, please call the Epic Pass Service Center at 970-754-0005 and a new pass will be mailed. Whistler-Blackcomb guest call 800-766-0449. Or contact a pass agent via Live Chat at www.EpicPass.com to have a new pass issued.

Where do I pick up rentals?

Stevens Pass Rental Center

What food and beverage options are open, and what are hours of operation?

Please visit our Dining page. 

What are our options for on-mountain dining for lunch?

All dining is at the base of the mountain, 3 lodge buildings.

Someone in my family has a food allergy or sensitivity, are your lodges able to accommodate them?

Bulls Tooth has the greatest flexibility for food allergies.

Do you take cash in your restaurants?

No.

I just want to keep skiing, do you have grab & go options?

Yes.

What time do lifts close?

To view the latest trail and lift status, click here.

When do different sections of the mountain close?

To view the latest trail and lift status, click here.

Some runs are made to be groomed. They are wide and open enough for our snowcats to access them. Other runs are too steep or narrow to fit a snowcat. Finally, some runs we leave ungroomed so guests can experience Stevens Pass' incredible powder. Our mountain operations team grooms runs every night, for more information on our runs, click here.

To connect with ski patrol, please contact us at 206-812-4510, or visit our guest services area during operational hours.

Which runs are open?

To find out which runs are open, please visit our Lift and Terrain status page on the website.

Which base areas are open?

To view the latest trail and lift status, click here.

What transportation options exist within the resort?

There is no transportation provided or needed within the resort. On high-peak days when parking is expanded to off-site lots, limited shuttles to the resort are available. For more information on transportation, click here.

Where to get a refund?

During business hours please visit the ticket windows or season pass office to inquire about your refund. Outside of business hours please submit your refund request before 5pm on the last day of your ticket purchase by calling 970-754-0005.

Why didn't Epic Mountain Rewards apply?

The Epic Mountain Rewards discount is available at eligible Vail Resorts restaurants, lodges, rental shops, golf courses, and other businesses and activities. The discount applies to all food and non-alcoholic beverages. The pass holder must present their eligible pass to receive the discount. For more details, Please go to www.EpicPass.com, Benefits, then Epic Mountain Rewards to learn more, or click here

Where can I charge my phone?

Our lodges and restaurants are great places to charge your phone. In addition, we have free and secure mobile phone- specific charging stations on the mountain that are easy to use. Just enter a custom pin number when you place the phone in the locker and use that same pin to unlock the locker to grab your phone.

Where can I locate the mobile phone charging stations?

The locations are shown on the trail map, and are available at Granite Peaks Lodge.

Where are the restrooms?

There are washrooms located in every base area lodge. For more information, click here.

Where to return rentals?

Stephens Pass Rental Center  

I forgot my boots, where can I rent additional gear?

Rental gear is available in the Tye Creek Lodge. (we do not do boot only rentals)

Where can I book dinner?

Bulls Tooth.

Where can I take my family for a quick dinner for tired kids?

Cascadian Kitchen or Bulls Tooth

Where can I go for apres ski?

Bulls Tooth is 7 day a week with 5 of which are night ski, Foggy Goggle is best apre ski while just F/S/S until 7pm

Do you provide over-night ski storage?

We offer Seasonal Locker rentals (Limited Availability) To inquire on availability please email spguestservice@vailresorts.com